Custom and personalised orders
All models are handmade and exclusive, crafted with ♥ !
I am crafting the clothing according to the standard size information stated in our shop sizing chart (in description). I will send you measurement guide if you need.
However, I can always make the clothing according to your personal dimensions or needs and we will need your detailed measurements information so that we can make sure that it will fit you well.
I can custom made some of the items in color, size and fabric, etc. I am custom making all items to order. In this case, please remember to leave your detailed measurements information when or after you place the order and please check your Etsy messages regularly to make sure the good communication.
For PLUS SIZES please do not hesitate to contact me!
Height can be adjusted accordingly
How to take your measurements :
Wrap a soft tape measure around your bust. It should wrap around the fullest part of your bust. The tape should be straight and parallel with the floor.
Wrap the tape measure around your natural waist. Keep it parallel to the floor. Do not hold your breath or suck your stomach in. Hold your body erect in a comfortable standing position to get an accurate measurement. Be sure you don't draw it too tight.
Wrap the tape measure around the fullest part of your hips and buttocks. This is usually located 7 to 9 inches below your natural waist. Keep the tape measure parallel to the floor.
● Hand wash cold
● Dry cleaning
● Machine wash cold (30°C)
● Cold ironing
Gift wrapping and packaging
All gift orders are wrapped in a special handmade box with a beautiful bows and handmade card.
If you have special requirements, do not hesitate to convo me :-)
✈ All orders are shipped via EMS ✈
We usually ship in-stock items within 1-3 days of clearing your payment. As soon as we ship your order, we will send you a shipping confirmation, including a tracking number.
Please provide your PHONE NUMBER (☎) in order to arrange delivery when submitting your order. FedEx will contact you to make your delivery easier, safer and faster!
Delivery times vary based on where you want your garment delivered. Here is a quick guide:
U.S., Canada: 2-3 business days
Europe: 2-3 business days
Australia and Asia: 2-3 business days
Everywhere else: 4 business days
If you enjoy our designs and you wish to own more of our garments, the shipping cost will be reduced automatically after the first item.
We accept cancellations within 24 hours of the order placement. This is mainly due to the fact that we aim to complete and mail all orders within less than 48 hours although we have a 3-day standard turnaround time. Thank you for the understanding!
If by any chance you are not happy with your purchase and an item does not meet your expectations we would gladly accept a return, so please contact us within 3 days upon receiving.
If the package is lost, the most what we can do (after confirmation from the courier side) is to make 50% refund. We believe that this is fair!
Yes, we accept RETURNS, just contact us within 3 days of delivery.
We would gladly make a FREE exchange of an item if it is faulty, made-to-measure and does not fit or in case of any other reason that does not satisfy you.
We will kindly refund you if the item is not as described or you are not fully satisfied with it, only after the garment has been returned to us.
• Merchandise must be unworn and unwashed
• Merchandise must have all tags attached.
We make every effort to display the colors of each garment as accurately as possible. However, each monitor reproduces colors differently, therefore the color that you see may be slightly different from the actual color. Always refer to the description or just convo us if unsure.